C-Store Solutions Idea Book

In our experience, convenience stores face five key challenges in the marketplace today — challenges that affect customers, employees and brands alike. Seven of the top 10 U.S. convenience store chains look to Taylor Communications for solutions that improve the customer experience, drive efficiencies and grow revenue. Challenges Engagement at the Pump. . . . . . . . . . . . . . . . . . . 5 Customer Experience . . . . . . . . . . . . . . . . . . . . 9 Customer Loyalty. . . . . . . . . . . . . . . . . . . . . . 13 Employee Engagement . . . . . . . . . . . . . . . . . . . . 17 Brand Consistency. . . . . . . . . . . . . . . . . . . . . . 21 Case Study C-Store Success . . . . . . . . . . . . . . . . . . . . . . . 24 FIVE CHALLENGES, COUNTLESS SOLUTIONS